IFAZONE FC Care Centre

Welcome to the IFAZONE Fashion Consultant Care & Support Centre. We value your relationship and your satisfaction is important to us.

If you are looking for any help on an issue currently in progress, don't forget to checkout our NEWS Section. You may also like to review the Fashion Consultant Contract for your various rights, terms and conditions related to your distributorship as an FC at IFAZONE.

In case you still have a query, please feel free to contact us:

Level

Queries / Feedback / Complaints

You can reach us for any query/complaint through any of our access channels mentioned below:

  • Email us :care@ifazone.in and we shall get back to you within 72 hours.
  • Submit a ticket: Click here to submit a support ticket. We normally get back to you within 48 hours.
  • Visit Us: Feel free to visit us at any of our Customer Service Desks in
    • Punjab (for Chandigarh, Punjab, Himachal, J&K, Uttarakhand) at Mohali
    • Haryana (For Haryana, Delhi NCR, Rajasthan, UP and other states) at Manesar
    • Addresses are available on Contact Us page here.

Deadline: Deadline for resolution of your complaint is 30 days, however - most of the cases are solved within a few days only.

Level

Grievance Redressal

This support system works only if you are not able to resolve your issues within 30 days of submission of your initial complaint and the resolution provided in the above Step 1 does not meet your expectations. You can approach us as per the following:

  • Customer Care Head : head.customercare@ifazone.in with all your details including mobile number, FCID & ticket number raised in Level 1 above. One of our representatives will call you within 2 working days and help you through your complaint.
  • Escalation : In the rare event that your complaint remains unresolved, you can email top management directly at: escalations@ifazone.in with all your details, ticket number, FCID and phone number - and we shall ensure that your issue is resolved to your satisfaction.